Return Policy

Last Updated: 01.11.2024

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Thank you for shopping with Maekr & Child. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return policy below.

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1. Return Eligibility

You may return most new, unopened items within 14 days of receiving your order for a full refund or exchange. To be eligible for a return:

Items must be in their original condition and packaging.
Items must not have been used, worn, or damaged.
You must have the original receipt or proof of purchase.

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2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Personalised or custom-made items
Items that have been used or opened

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3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team at Maekr & Child to request a return authorisation.
Pack the item securely in its original packaging, including all accessories, manuals, and paperwork.
Ship the item back to us at the address provided by our customer service team. You will be responsible for return shipping costs unless the return is due to an error on our part.

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4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original payment method within 14 days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item and will cover the return shipping costs.

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6. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new policy.

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7. Contact Us

If you have any questions about our Return Policy, please contact us at info@maekrandchild.com